Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or uncertainty, and past results do not predict future results. A win does not mean that another win is more likely, while a loss cannot be recovered simply by continuing to play. Treat any money used for gambling as an entertainment expense that may be lost.

Before you play, decide how much time and money you are comfortable spending. Consider your regular commitments first, including rent or mortgage payments, bills, food, transport, savings, debts and family expenses. Only use money that is available after those commitments have been met. Never use borrowed money, credit intended for essential expenses or funds needed by another person.

Practical ways to stay in control

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the website or app.
• Keep gambling separate from your household budget and everyday spending.
• Do not chase losses by increasing your stake or playing for longer.
• Avoid gambling when you are upset, stressed, tired, bored or affected by alcohol or other substances.
• Do not gamble as a way to solve financial problems or replace income.
• Keep your gambling private only if that is comfortable, but be open with someone you trust if you have concerns.
• Review your activity regularly so you understand how much time and money you are spending.

If gambling no longer feels like a choice, pause immediately. Closing the account, applying a restriction or speaking with a qualified support service can help you create distance from gambling and consider your next steps.

Recognising gambling harm

Gambling harm can affect anyone, including people who have gambled for years and people who have only recently started. It may affect finances, relationships, work, study, physical health, sleep and emotional wellbeing. Harm is not measured only by the amount of money lost. Spending more time than intended, feeling unable to stop or hiding gambling can also be warning signs.

Possible warning signs

• Thinking about gambling frequently or feeling preoccupied with the next opportunity to play.
• Spending more time or money gambling than you originally planned.
• Trying to win back losses by gambling again, increasing stakes or taking greater risks.
• Feeling restless, irritable or anxious when attempting to reduce or stop gambling.
• Borrowing money, selling belongings or missing payments to fund gambling.
• Using money set aside for rent, bills, food, savings or other essential needs.
• Hiding gambling activity, losses or account transactions from family, friends or colleagues.
• Arguing with people close to you because of gambling or withdrawing from normal activities.
• Gambling during work, study or other responsibilities, or losing sleep because of it.
• Feeling guilt, shame, hopelessness or distress after gambling.

One sign does not provide a diagnosis, but it is a reason to stop and review your gambling. If several signs apply to you, consider taking a break and contacting a gambling support service. You do not need to wait for a crisis before asking for help, and support is available for affected family members and friends as well as for people who gamble.

If gambling is causing immediate financial, personal or emotional danger, stop gambling and seek urgent assistance through appropriate local services. If you or someone else may be in immediate danger, contact emergency services in Australia.

Safer gambling tools and account restrictions

Safer gambling tools are designed to help you make decisions before gambling becomes difficult to control. Where available, these tools may allow you to set spending, deposit, loss or session limits, receive activity information, take a cooling-off break or request account closure. The options available can depend on the service and your account settings.

Set limits before you play

A limit is most effective when it is chosen in advance and based on a realistic entertainment budget. Do not set a limit using money needed for essentials, and do not increase it because you have lost money. A limit is not a guarantee that gambling is affordable, so continue to review your financial position and wellbeing. If you feel pressure to change a limit, take a break instead.

Take a break or close your account

You can choose to stop gambling for a period or ask for your account to be closed. If you request a gambling break or self-exclusion, do not open another account or use another person’s account to continue playing. Tell trusted people about your decision and consider asking them to help you avoid access to gambling funds or accounts.

An account restriction may not remove every opportunity to gamble elsewhere. For stronger protection, consider support from a gambling counsellor and use any relevant blocking, banking or self-exclusion options available in your state or territory. If you ask Play99 Casino to restrict or close your account because of gambling concerns, use the available customer support channel and clearly explain the type of assistance you are requesting.

Protect your account and payment access

• Keep your login details private and do not allow another person to use your account.
• Avoid saving payment details on shared devices where other people can access them.
• Review account activity and payment records regularly.
• Speak with your bank about gambling transaction controls or other account protections if they are available.
• Do not create a new account to get around a restriction or closure.
• Contact customer support promptly if you believe someone else has accessed your account.

Getting help in Australia

Professional support can help you understand your gambling, make a plan and manage related financial, relationship or emotional issues. You can seek help even if you are unsure whether your gambling is a problem. Support is also available for partners, parents, relatives and friends who are affected by another person’s gambling.

In Australia, you can look for confidential gambling counselling through Gambling Help Online, state and territory gambling support services, community health providers or a qualified mental health professional. These services can explain available counselling, financial guidance, peer support and self-exclusion options. Choose a service that is appropriate for your location and circumstances.

What to do next

1. Stop gambling for now and move away from the website, app or gaming device.
2. Write down any concerns, including money spent, time used, debts, missed responsibilities or effects on relationships.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Contact a gambling support service or health professional for confidential advice.
5. Review your bank accounts and essential expenses, and seek financial counselling if needed.
6. Ask Play99 Casino about available account limits, cooling-off options or account closure if you need help restricting access.
7. If you feel unsafe or at immediate risk, seek urgent assistance through local emergency or crisis services.

You are not required to manage gambling concerns alone. Taking a break is a positive step, and asking for help early can make it easier to protect your finances, relationships and wellbeing. Play99 Casino supports informed decisions and encourages every player to gamble only within their limits and in accordance with applicable Australian laws.

This page provides general responsible gambling information and is not medical, financial or legal advice. If you have concerns about gambling, speak with an appropriately qualified professional or a recognised support service.